opengear 5-YEAR FOUNDATION SUPPORT FOR OM1200
5-Year Foundation Support for OM1200 - 8x5 Regional Support with Advanced Replacement
- Brand: opengear
- Category: Professional Services
- SKU: 6618382
- MPN: OG-FNTS-OM1200-5YR
opengear
Opengear Foundation Support 1 license(s) 5 year(s)
- SKU
- CNZ-IM-037979
- MPN
- OG-FNTS-OM1200-5YR
- Warranty
- X
- Rating
- No reviews yet
−11%
Overview
Foundation Technical Support
Support Components:
- 8x5 Regional Live Support: Available during local business hours (8 AM to 5 PM, Monday to Friday) in APAC, Americas, and EMEA regions. Support channels include phone, email, and portal.
- Service-Level Agreements (SLAs): Defined response and resolution expectations.
- Firmware and Software Updates: Ongoing access through the support portal.
Priority Levels:
- Critical (Priority 1): Severe outage, no workaround, or DOA unit.
- Medium (Priority 2): Covers all other situations.
SLA and Response Times:
- Initial Response: Up to 15 minutes via portal, up to 30 minutes via email, and 100% callback via phone/chat.
- RMA (Replacement): Next business day (U.S.), within 4 days (International).
- SLA Target: 95% compliance.
Support Components:
- 8x5 Regional Live Support: Available during local business hours (8 AM to 5 PM, Monday to Friday) in APAC, Americas, and EMEA regions. Support channels include phone, email, and portal.
- Service-Level Agreements (SLAs): Defined response and resolution expectations.
- Firmware and Software Updates: Ongoing access through the support portal.
Priority Levels:
- Critical (Priority 1): Severe outage, no workaround, or DOA unit.
- Medium (Priority 2): Covers all other situations.
SLA and Response Times:
- Initial Response: Up to 15 minutes via portal, up to 30 minutes via email, and 100% callback via phone/chat.
- RMA (Replacement): Next business day (U.S.), within 4 days (International).
- SLA Target: 95% compliance.
Key features
- License quantity: 1 license(s)
- Service time (hours x days): 8x5
- Number of years: 5 year(s)
- Compatibility: OM1200
- Quantity per pack: 1 pc(s)
Specifications
Features
| License quantity | 1 license(s) |
|---|---|
| Service time (hours x days) | 8x5 |
| Number of years | 5 year(s) |
| Compatibility | OM1200 |
Packaging data
| Quantity per pack | 1 pc(s) |
|---|
Questions
$1,032.69inc GST